Tally Ho! Coaches Ltd Booking Conditions for Day Trips
Booking - You may book a day trip/excursion/concert or event by visiting one of our travel offices, by telephone or on our website. Full payment is required at the time of booking. Payment may be made by cash, cheque, credit or debit card. Your booking will be confirmed by the issue of a Travel Ticket showing your joining point, time and allocated seat number(s).
If you change your booking - If, after your travel ticket has been issued, you wish to change any named parties on the booking, you may do so free of charge. Any changes you may need to make to your pick up point, you must do so 14 days prior to departure. Changes by you, requesting an alternative pick up point for any parties on the booking we will try to accomodate if we have availability to do so. If we are unable to accomodate then the pick up point confirmed in travel ticket issued at the time of booking will still stand.
Payment -The person making a booking does so on behalf of all persons named on it, and he/she will become directly responsible to the Company for the payment of the total price and if applicable, for the cancellation charges and disbursements of any funds.
Cancellation - We do not offer a refund for cancelled tickets however, once the trip is fully booked (determined by all seats on the coach being sold) we will endeavour to re-sell any cancelled tickets and if successful we will credit your account here with us and those monies can be used towards a future day trip or holiday of your choice. Tally Ho Coaches Ltd accepts no liability for any loss incurred if the day trip does not go ahead due to inclement weather or unforeseen circumstances beyond its control, or if the trip departs but fails to arrive at the destination.
Our Cancellations and Amendments - We reserve the right in any circumstances (including failure to reach sufficient numbers) to cancel your trip and in this event we will return to you all money you have paid to us or will offer you an alternative, available day trip to purchase of comparable standard. The arrangements for our excursions are made many months in advance. Sometimes minor amendments (such as to departure times or pickup points) are unavoidable and we reserve the right to amend details when required. We will do our best to keep you informed.
For major amendments, such as cancellation due to insufficient bookings, passengers will be offered the choice of an alternative day trip if available, or a refund in full of all monies paid. Either way, Tally Ho Coaches Ltd, will be exempt from any further liability.
Missed Departure - Your Travel Ticket clearly shows the departure point and time, if a time is not specifield then we will contact you 7 days prior to the trip and advise you by telephone of this time. You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passangers because of their late arrival at any departure point. All Drivers/Tour Managers have a list of passengers joining at each point shown on client's tickets, and in the event of clients not being at the arranged point they will endeavour to trace them. The coach will wait a reasonable time, but if a client is delayed or not able to join the coach early notification will avoid unnecessary delay and inconvenience to other passengers.
Delays/missed show/events etc - We arrange departure times to give reasonable allowance for delays which may be incurred en route to venues. In the event of delays beyond our reasonable control (eg roadworks/accidents etc), liability is restricted to returning you to your point of departure.
Coach Breakdown - In the event of coach breakdown, we will normally be able to provide alternative transport arrangements in sufficient time to avoid a major impact on the day. If the show/event is missed, or the day severely curtailed as a result of coach breakdown, then the company will accept liability and passengers will be offered the choice of an alternative tour if available or a refund in full of all monies paid. Either way Tally Ho Coaches Ltd shall be exempt from any further liability.
Right of Admission - The right of admission to any event is reserved to the promoter. Tally Ho Coaches Ltd will not accept any liability or offer any refund or compensation in the event that you are refused entry to a venue by nature of your behaviour or demeanour (eg being drunk or under the influence of alcohol, being, or appearing to be, under the age limit for admission, acting in such a manner that you are refused entry). You must be prepared to be subjected to a security search of your person and belongings.
Cancelled event/show - In the event of a show/event being cancelled twelve hours or more before commencement of the performance, we will make every endeavour to contact clients to inform them of the cancellation. Tally Ho Coaches Ltd will endeavour to obtain a transfer to a rescheduled date or refund in full.
Coach Seating - Coach seats are normally allocated at the time of booking and subject to availability at the time. However, seat locations cannot be guaranteed because occasionally it may prove necessary to reallocate seating due to circumstances beyond our control (for example change of original coach).
Journey times, pick up and return schedules - Although you will be provided with anticipated details at the time of booking, these cannot be guaranteed and may change due to circumstances beyond our control. Special requests if you have a special request, we will do our best to help, but we cannot guarantee that it will be fulfilled. Please inform us of your request before you make your booking.
Passenger behaviour - Tally Ho Coaches Ltd reserve the unconditional right to refuse a booking or terminate a clients booking in the event of unreasonable conduct which in our opinion is likely to cause damage, distress, danger or annoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your excursion/day trip by such a termination our responsibility for your excursion thereupon ceases. Full cancellation charges will apply and we will be under no obligation for any refund, compensation or loss which you may incur.
Passengers with disabilities - Should you or a member of your party have any medical conditions or disability that may affect the excursion/day trip/show or event, please advise us prior to confirming the booking so that we can advise you as to the suitability of the excursion/day trip/show or event. If a passenger requires assistance then they must travel with an able bodied carer or friend. We will make every effort to accommodate the passenger. Please contact us with regard to our policy on wheelchairs and mobility scooters.
If you have a complaint - If you have a complaint during your excursion, please inform, in the first instance, the supplier of the service and then inform our driver/Tour Manager who will do his/her best to help you there and then. If the matter is not resolved on the day you must notify us in writing within 14 days of the completion of your excursion and this must be sent to: Don Mcintosh, Tally Ho Coaches Ltd, Unit 7, Station Yard Industrial Estate, Kingsbridge, TQ7 1ES. Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome of it.