Fred Olsen Cruise Lines Booking Conditions:
When you make a booking with us, you enter into a contract with Greatdays Holidays Limited (registered office: Chapel House, 1 Borough Road, Altrincham, Cheshire, WA15 9RA), ATOL number 4279 & ABTA number Y0380. These booking conditions form the basis of your contract with us.
1. Making Your Booking and Your Contract
a) When you have chosen your holiday, you must complete our booking form. If you make a booking more than 112 days before departure, you must pay a deposit (the amount of which will be specified at the time of booking) per person, plus insurance if required. The full balance will be required at least 98 days before departure. If you book within 112 days of departure, the full balance is due immediately. At the time of booking you must take out holiday insurance with us or arrange a policy yourself providing comparable or greater cover if required under all sections.
b) If you fail to make any payments when due, we have the right to treat your booking as cancelled by you at any time up to the date of departure and to levy the cancellation charges of up to 100% of the total holiday cost. No reminders will be sent. All monies paid to the agent will be forwarded to us, Greatdays Holidays Ltd. On receipt of deposits/balance of your holiday, we will issue our confirmation/final invoice which will be sent either directly to you or via the agent. If it is sent to the Agent we will request the Agent to forward the confirmation/final invoice to you within 7 days and will make all reasonable efforts to ensure that the Agent complies with this request. If we need to make a request for extra/alternative space, an administration fee per booking/per request may be charged. If you make a late booking and we need to Express post your documentation to ensure receipt, there may be an additional fee per booking.
c) Upon receipt of your booking form and deposit/balance we will issue a confirmation and send this to you directly or via the Agent. A binding contract is made as soon as we despatch a confirmation to you or the Agent. If it is sent to the Agent we will request the Agent to forward the confirmation/final invoice to you within 7 days and we will make all reasonable efforts to ensure that the Agent complies with this request. The Booking Conditions, prices and general information set out in this publication regarding the holiday cannot be varied unless we agree in writing to do so. Please check your confirmation together with all tickets and other documentation carefully as soon as you receive them and contact the Agent or ourselves direct if you think any details are incorrect. We regret we cannot accept any responsibility if you fail to notify us of any problems straight away. Your contract with us is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the English courts at all times.
d) All monies are payable direct to Greatdays Holidays Limited.
2. Passports, Visas and Health Requirements
A full valid passport is required to travel and must be valid for at least 6 months after the due date of return to the UK ( a shorter validity may be acceptable on certain itineraries, please check at time of booking). You are responsible for ensuring compliance with all necessary visa and other documentary requirements for the entire holiday, and shall have received all the medical inoculations necessary.
3. The Price of Your Holiday
The price of your holiday is based on known costs as at the date of Confirmation Invoice and Exchange Rates as per those issued by Barclays Bank plc on this day. The price of your holiday is subject to surcharges in the event of increases in transportation costs i.e. fuel, scheduled air fares and any other airline surcharges which are part of the contract between the airline (and their agents) and the tour operator/organiser or dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, or adverse Exchange Rate variations. Even in this case we will absorb an amount equivalent to 2% of the holiday price excluding insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged together with an amount to cover agents commission. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days of the issue date printed on the invoice. No surcharges will be charged less than 30 days before the Departure Date but Bookings received within this period may be charged at the published price plus any surcharge arising up tp the date of that booking.
4. Changes or Cancellation by You
If you wish to make any changes to your booking after a contract has come into existence, we will endeavour to assist if we can. For changes requested more than 112 days before departure, an administration fee per person may be payable if we can make the change. For changes requested less than 112 days before departure, the charge is £100 per person, if accepted. In addition to this, any charges levied by airlines for fly-cruises will also be charged. A request to transfer a booking to an alternative cruise may be accepted as long as it is more than 112 days prior to departure. Transfers within 112 days are subject to the cancellation conditions set out below.
If you wish to cancel your cruise, the person who signed the booking form must notify us in writing. Cancellation charges to compensate us for our estimated losses and expenses are calculated from the date we receive your written notification. These are set out below and are shown as a percentage of the total holiday cost excluding insurance premiums and amendment charges which are non-refundable in the event of cancellation.
Period Before Departure Cancellation Fee
112 days or more Deposit only
111 - 58 days 60% of holiday cost
57 - 43 days 75% of holiday cost
42 - 17 days 85% of holiday cost
16 0 days 100% of holiday cost
If some but not all party members cancel, additional charges may be payable by the remaining members e.g. under-occupancy charges. The above cancellation charges apply unless otherwise specified at the time of booking.
5. Changes by Us
We hope and expect to provide all services (including the intended operator of the aircraft, aircraft type and airport destination) as confirmed to you at the time of booking. However, these arrangements are often planned many months prior to departure and changes may occasionally be necessary due to reasons outside of our direct control. Unfortunately, we must reserve the right to make changes to holidays and brochure details both before and after your booking is confirmed. Changes are treated either as minor or significant.
a) A significant change is: (i) a pre-departure change of your UK check-in airport (except between Heathrow and Gatwick), (ii) change of your destination region, (iii) change of your accommodation to that of a lower category or (iv) change of your time of departure or return by more than 12 hours.
b) A minor change is any other change such as: (i) type of aircraft, (ii) aircraft operator or (iii) change in accommodation to an equivalent or higher local classification etc. For example, we will not inform you of minor schedule changes if the times change by less than 30 minutes. We have the right to make minor changes at any time and we will endeavour to inform you of these changes, but we are not obliged to do so before departure or to pay you any compensation nor do you have a right to cancel without penalty.
If we have to make a significant change, we will advise you or the agent as soon as possible and offer you the choice of: (i) accepting the changed arrangements; or (ii) purchasing another holiday from us (with you paying the difference if it is more expensive if requested or receiving a refund if it is cheaper); or (iii) cancelling your holiday and receiving a full refund of all payments made to us.
6. Cancellation by Us
We must reserve the right to cancel a holiday. If we have to cancel for some reason other than failure to pay on your part we will offer you the choice of purchasing another holiday from us (with you paying any difference if it is more expensive and if requested, or receiving a refund if it is cheaper) or receiving a full refund of all monies paid to us. We have the right up to 56 Fred Olsen Cruise Lines Booking Conditions
days before the departure date to cancel any holidays under a contract or any part of it because the minimum numbers of Passengers needed has not been achieved. Very rarely, we may be forced to curtail your holiday after departure where a force majeure situation (such as those described in Clause 7) arises. In this situation we regret that we cannot make any refunds, pay any compensation or be responsible for any costs or expenses incurred by you as a result.
7. Force Majeure
We regret that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reasons or circumstances amounting to force majeure. Circumstances amounting to force majeure include any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid such as, for example, war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, epidemics and health risks, terrorist activity, technical problems to transport, adverse weather conditions, airport closures, fire and all similar events.
8. Dealing with Complaints
Any matter which might give rise to a problem, complaint or claim must be immediately notified to the ship management, airline staff or other supplier of the services concerned. If the problem is a serious one which cannot be resolved to your satisfaction, you must contact our UK head office during office hours (Mon Fri 09.00 17.30 or Sat 09.00 13.00) or our 24 hour emergency number. If you wish to follow up your complaint, you must write within 30 days of the matter arising to: the Customer Relations Manager, Greatdays Holidays Ltd., Travel House, 4 Stamford Park Road, Altrincham, Cheshire WA15 9EN, quoting your booking reference number. We will then investigate your complaint. We regret we cannot accept any liability in relation to any complaint or problem if you fail to notify us strictly in accordance with this paragraph.
9. Our Responsibility for Your Holiday
i) We accept responsibility if the holiday arrangements we agree to provide are not supplied as described, or to a reasonable standard (except where Clause 7 applies). We further accept responsibility for the acts and omissions of our employees, agents, suppliers and sub-contractors (providing they were at the time performing duties authorised by us) except where death or personal injury results (see (ii) below). The maximum amount of compensation we will consider paying under this paragraph is limited to a refund of the cost of your holiday, a refund of any directly attributable expenses and a daily sum of £50.00 per person. The maximum applies where everything has gone wrong and you have obtained no enjoyment from your holiday whatsoever. In any other situation, we will pay you a proportion of the maximum at our discretion, taking into account all relevant circumstances.
ii) We will also accept responsibility should you suffer death or personal injury as a result of any failure to properly perform any part of our contract with you by any of our employees, agents, suppliers or sub-contractors (providing they were at the time performing duties authorised by us) except where the cause was due to fault on your part or on the part of a third party not connected with the provision of your holiday arrangements and which was unforeseeable or unavoidable, or an event which either ourselves or the supplier of the service(s) in question could not have foreseen or avoided, even with all due care.
iii) For all claims, our liabilities in respect of air, sea, road and rail carriers and providers of accommodation are limited as if we were carriers or providers of accommodation within the relevant International Conventions. Further, it is a condition of our acceptance of liability that you notify us of any claim in accordance with Clause 8. In addition, if any payment is made, you must assign to ourselves or our insurers any rights that you may have to pursue any third party and must also cooperate with ourselves and our insurers.
10. Conduct, Safety & Security
i) If, in the opinion of ourselves, any airline pilot, accommodation manager, cruise personnel or other person in authority, you are behaving in such a way as to cause danger, distress or annoyance to others or damage to property, your holiday arrangements may be terminated by either ourselves, or the supplier concerned. In this situation, we will have no liability to you and will not be responsible for making any refunds, paying any compensation or meeting any costs or expenses incurred as a result. Further, you must meet any expenses we incur as a result of your behaviour.
ii) For your safety and security, and that of other passengers, it may be necessary for servants or agents of Fred. Olsen Cruise Lines to search passengers, their cabins or their luggage. You will allow this to take place when authorised by the Captain or a security or other officer of the ship, and you agree to follow any instructions or orders in this regard.
11. Medical Requirements & Information
In compliance with Flag Sate requirements each vessel has on board a qualified doctor and medical centre equipped for first aid and minor conditions only. The Passenger hereby acknowledges and accepts at the time of the Contract the medical centre is not equipped like a land based hospital and the doctor is not a specialist. Fred Olsen Cruise Lines, the ships doctor nor the carrier shall be liable to the passenger as a result of any inability to treat any medical conditions as a result.
In the event of illness of accident, passengers may have to be landed ashore by the carrier and/or the master for medical treatment. FOCL or the carrier so not accept any responsibility for the quality of any medical facilities or treatments, at any port of call, or at the place the Passenger is landed.
The on board doctors professional opinion as to the fitness of a Passenger to board the vessel or to continue the holiday is binding and final. Where a Passenger is refused embarkation as a result of health and/or fitness to travel, then neither the carrier nor FOCL has any liability to the passenger.
The on board Doctor has the authority to require a Passenger to remain in their cabin for health and safety reasons should they become ill during their holiday.
Passengers are reminded that some foods may cause an allergic reaction in certain people due to intolerance of some ingredients. If the passenger has any known allergies/intolerances of any food, it is his/her responsibility to report this to the carrier on boarding the vessel and before any food is consumed. FOCL has no liability to any passenger who has failed to notify the Bessel of an allergy/intolerance and becomes ill after eating any food. Further and irrespective of any notification provided to FOCL or to the carrier any food allergies/intolerances, it remains the passengers decision as to whether or not to consume any particular food items. FOCL cannot be held responsible for the food allergies/intolerances of individual passengers.
You must give written notice to Greatdays & FOCL of any disability, mobility problem or any other condition requiring special care, attention or treatment. If any such condition arises after booking then written notice must be given as soon as possible. It may not be possible satisfactorily to accommodate you with such a condition. Passage may therefore be refused to those with such a condition at the sole discretion of FOCL or the carrier. In any such event a cancellation fee of the amount shown in the scale under paragraph 4 (Changes or Cancellation by You) will apply. Children less than 6 months old and women who will be more than 28 weeks pregnant at the end of the holiday are not permitted to travel.
Disabled travellers MUST be accompanied by an able bodied companion.
12. Suppliers Conditions
Most of our suppliers have Conditions of Contract which affect the provision of your holiday. These Conditions may limit or exclude the suppliers liability to you, often in accordance with International Convention. Copies of these conditions are enclosed.
GREATDAYS HOLIDAYS LTD.
4 STAMFORD PARK ROAD
CHESHIRE. WA15 9EN
TEL: +44 (0) 161 928 0065
FAX: + 44 (0) 161 928 1332
EMERGENCY: +44 (0)7717 004 699